FAQ

Frequently Asked Questions for your reference.

How flexible is the design?

We can add as many logos as you want, any colour according to CMYK and designs are completely flexible without any tie to the package you choose

Can I visit your store?

Unfortunately we don’t have any physical store for you to visit as we’re mainly E-commerce company

How to collect the jerseys without shipping?

We will provide runner to your place if the jerseys are urgent (only for Kl/Selangor area).

Which countries you deliver to?

Our products ship worldwide from our base in Malaysia. Shipping prices and times may vary depending on location and amounts.

How much is the delivery cost for Malaysians?

Shipping fees are free of charge through out the entire Malaysia.

Defects & Refunds

Our defects & refunds policy.

Our design expectation policy.

We're using CMYK Printer, the colours you see on screen is RGB
(Refer Diagram Below*)
Our target for production process is within the range of 2 weeks.
Logos that aren't in Ai form will be cracked due to non-vector format.
Allignment of the designs between each side will only be 90% closed to the mockup.
Non-alphabet nameset will be in different fonts from the mockup used.
Why CMYK? Because RGB is not possible for the real life products except screen.
Delivery will be made on the day after production process finished.
During busy production days, your orders may be slightly delayed.

*Colour Reference Here

Our designing process & development policy.

Inform us complete brief with examples from our catalogue or Google Images
Provide us with all the logos in vector/ai file logo will be pixelated if provided in. png or .jpeg file
We will send the front side designs for confirmation after confirmation given, no more revision can be done
After confirmation given, we’ll continue with the backside we will request for all the logos and important graphics needed
Final Amendment. After this NO MORE changes can be made.

Our designing rules policy.

Our Terms & Conditions for further understanding.

1. Faulty of the products caused by the courier is out of our refunds policy.
2. After confirmation of the namelist and designs, may not be possible.
3. Typo in the namelist provided will be your responsibility.
4. The sizes chart provided are 100% accurate. We will not be entertained by any returns request regarding the size.
5. We’re using CMYK printer, the colours you see on screen is rgb and we will not be entertained by any “colour mismatch” issues.
6. Non-alphabet characters will be in a different fonttype from the mockup sent.
7. prices listed for custom products are not included with sst, this is due to the new implication of sst 10% for manufacturer and importer in malaysia.
8. Delays will happen from time to time. This is a standard nature of custom products during busy period.
9. Once we’ve shipped your parcel, any issues need to be settled between you and the courier.
10. Uncollected parcels are out of our control to be held responsible.
11. Our working days are from Monday-Saturday.
12. Designs provided are not allowed to be reprint by other productions.
13. When entering the order process with us, you must accept these conditions and take this in to consideration in the event of ultimate problems with orders.
14. Legal action will be taken to those who caught printing our designs by other productions without buying it’s license from us.