TEAM LAPAR
SERAVEEM
POK RO
HARORO GAMING
KAMBING GOLEK
OLO THE FACE GAMING
SOLOZ
PAPAZA8
PETALA LANGIT
STEAMY’S SOUL SHACK
NERD GAMING
TEAM TROLLERS
ERA OF THE GEEKs
KODEZ
REDSEA ESPORTS
LESE.GG
FAQ
Frequently Asked Questions for your reference.
Defects & Refunds
Our defects & refunds policy.
- If there’s any typo, we will simply reprint the jerseys without the need to return the jerseys that we’ve shipped
- Rebate will be given by RM 1/pc/day for any delay
- Tearing and imperfection of the product. Simply send us the pictures and we’ll help you for further actions.
Design Expectations
Our design expectation policy.
-
We're using CMYK Printer, the colours you see on screen is RGB
(Refer Diagram Below*) - Our target for production process is within the range of 2 weeks.
- Logos that aren't in Ai form will be cracked due to non-vector format.
- Allignment of the designs between each side will only be 90% closed to the mockup.
- Non-alphabet nameset will be in different fonts from the mockup used.
- Why CMYK? Because RGB is not possible for the real life products except screen.
- Delivery will be made on the day after production process finished.
- During busy production days, your orders may be slightly delayed.
*Colour Reference Here
Designing Process
Our designing process & development policy.
- Inform us complete brief with examples from our catalogue or Google Images
- Provide us with all the logos in vector/ai file logo will be pixelated if provided in. png or .jpeg file
- We will send the front side designs for confirmation after confirmation given, no more revision can be done
- After confirmation given, we’ll continue with the backside we will request for all the logos and important graphics needed
- Final Amendment. After this NO MORE changes can be made.
Designing Rules
Our designing rules policy.
- Revision limited to 5 TIMES ONLY
- Logos must be provided before the designing process start
- Logos must be in vector format, .png and .jpeg will be pixelated
Terms & Conditions
Our Terms & Conditions for further understanding.
- 1. Faulty of the products caused by the courier is out of our refunds policy.
- 2. After confirmation of the namelist and designs, may not be possible.
- 3. Typo in the namelist provided will be your responsibility.
- 4. The sizes chart provided are 100% accurate. We will not be entertained by any returns request regarding the size.
- 5. We’re using CMYK printer, the colours you see on screen is rgb and we will not be entertained by any “colour mismatch” issues.
- 6. Non-alphabet characters will be in a different fonttype from the mockup sent.
- 7. Delays will happen from time to time. This is a standard nature of custom products during busy period.
- 8. Once we’ve shipped your parcel, any issues need to be settled between you and the courier.
- 9. Uncollected parcels are out of our control to be held responsible.
- 10. Our working days are from Monday-Saturday.
- 11. Designs provided are not allowed to be reprint by other productions.
- 12. When entering the order process with us, you must accept these conditions and take this in to consideration in the event of ultimate problems with orders.
- 13. Legal action will be taken to those who caught printing our designs by other productions without buying it’s license from us.
STP
AUL
CUSTOM FLAG
CUSTOM LANYARD
REDSEA